Returns made clear.

Return eligibility depends on the product, order status, product condition, and the reason for the return.

Products should generally be returned in the condition in which they were received, along with the original packaging and other applicable items.

Certain products may not be eligible for return where return restrictions are required for hygiene, safety, or other applicable reasons.

If a return is permitted, the product may need to meet the applicable return conditions before the request can be approved.

Purex may request relevant order information, photographs, or other details to assess a return request.

Cancellation requests should be submitted as soon as possible after placing an order.

Cancellation may not be possible after an order has been processed, packed, or dispatched.

If an order cannot be cancelled because it has already progressed through fulfilment, the applicable return process may need to be followed instead.

Where a refund is approved, the refund process will depend on the payment method and applicable order conditions.

Refund timing may vary because processing can involve payment providers or financial institutions.

Any applicable deductions, exclusions, or conditions will be communicated as part of the relevant refund process.

If you receive a damaged, defective, or incorrect product, contact Purex support as soon as possible after delivery.

Please provide your order number and relevant details about the issue. Supporting photographs may be requested to help us investigate the matter.

Return, refund, and cancellation eligibility may vary depending on the specific product and circumstances of the order.

Purex may update this policy when necessary to reflect changes to products, services, operational processes, or applicable requirements.